Umpqua Bank Store Manager-MLO-Modesto in Modesto, California

In this role, you will deliver outstanding customer service, achievement of growth goals, operational efficiencies and development of store associates. You will be responsible for developing and maintaining client relationships utilizing the full spectrum of banking services. You'll manage a smaller-sized store with core deposits up to $25 million.

Functions

  • Implement sales and promotional programs with creativity and energy such that goals are achieved and quality standards are met or exceeded.

  • Facilitate integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring customers to the appropriate department or division.

  • Originate consumer and small business lending credits up to $250,000

  • Responsible for the growth activity of the store (i.e., consumer, small business or both depending on market opportunity); expectation of daily/weekly growth activities to take place

  • Manage and foster growth in the top 25 customer (consumer and business) relationships of the store.

  • Manage the selection, placement, performance, development, promotion, and termination of store associates.

  • Coach and mentor all Associates in learning the skills required for their level of role, including technical expertise of consumer and small business lending.

  • Ensure operational efficiency, compliance and quality standards are met.

  • Responsible for all aspects of store security in accordance with Umpqua Bank's security policy.

  • Responsible for positive community relations in the store market area.

  • Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.

  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

Supervisory Responsibilities

  • Manages a staff of up to 5 FTE.

Qualifications

  • Associate's degree, or equivalent work experience in banking and finance, business, or a related field.

  • Valid Drivers' License.

  • Notary certification preferred.

  • Customer service background in retail or banking.

  • Strong attention to detail and the ability to multi-task effectively.

  • Proficient use of Microsoft Word and Excel software applications, other banking computer systems and related software, and ability to operate a variety of office equipment.

  • Effective training and mentoring skills.

  • Demonstrated sales skills.

  • Management experience in banking or retail, preferred.

  • Consumer and small business lending origination experience preferred.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Complies with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as defined by the bank, if applicable.

  • Must be registered as a MLO as per the S.A.F.E. Act requirements.

Registered Mortgage Loan Originator (MLO)

  • This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee's assessment of the consumer's financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements.

  • This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and thus subject to specific Truth-in-Lending Act and Regulation Z Loan Originator requirements.

Physical Requirements and Working Conditions

Work involves:

  • sitting

  • walking

  • lifting up to 25 pounds.

  • occasional Travel

No relocation offered.

About Us

We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.