Umpqua Bank Frontline Performance Consultant in Portland, Oregon


The Project Consultant has responsibility for planning, organizing, administering, or leading major programs within a department or across the Bank.


  • Develops strategies and tactical plans to implement organization-wide programs.

  • Manages resources to ensure that programs are implemented in the most cost-effective manner.

  • Negotiates agreements/contracts with outside vendors or entities and ensures commitments are met.

  • Communicates the purpose of the program to internal constituencies and/or external customers/community members.

  • Develops and implements measures to determine and monitor effectiveness of programs.

  • May provide training to others regarding features and benefits of programs. May be required to represent the company in the community.

  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

  • Takes personal initiative and is a positive example for others to emulate.

  • Embraces our vision to become "The World's Greatest Bank."

  • May perform other duties as assigned.



  • Requires a bachelor's degree in business, a related field, or equivalent, and familiarity with the program area.

  • 5-10 years of relevant experience in program area.

  • Extremely strong relationship management and operational abilities, analytical and problem solving skills, and project management skills.

  • Advanced knowledge of products and services in program area.

  • Proven track record of success and skills in program area.

  • Knowledge of policies, procedures, practices and documentation in program area.

  • Excellent written and verbal communication and presentation skills.

  • Ability to work effectively with individuals and groups across the company to manage customer relationships.

  • Requires significant experience in the program area and a demonstrated ability to manage projects within time and budget constraints.

  • Demonstrated ability to lead/influence others to achieve goals.

  • Excellent negotiating skills.

  • In-depth knowledge of "best practices" in industry and program area.

  • Proficiency with personal computers and related software packages such as Word and Excel, and other business machines.

  • Ability to train and present to small and large audiences or has the interest in learning to train and present


  • Office environment -- no specific or unusual physical or environmental demands.

  • Occasional travel.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.