Umpqua Bank ATM Card Service Support Specialist I in Spokane, Washington

This role provides daily support of ATM and Debit Card processes and issues. You will support all customer and store requests and provide heavy phone support of the stores.


  • Perform transactional processing which may include input, exception handling, research, transaction/account balancing, customer disputes, product support and testing.

  • Analyze transactional history of accounts.

  • Responsible for internal and external communication with stores, customers, providers, vendors and agencies.

  • Assist in the improvement of process workflows while ensuring adherence to compliance and controls.

  • Assist stores by phone and email with questions regarding ATM and Debit Cards.

  • Receives predetermined work assignments with specific instructions. Can complete most daily work alone, but able to collaborate with peer group. Interaction with peer group normally involves exchange or presentation of factual information.

  • Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.

  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.


  • HS Diploma/GED required.

  • Ability to work flexible hours.

Physical Requirements and Working Conditions

Work involves:

  • sitting

  • walking

  • lifting up to 25 pounds.

  • occasional Travel

No relocation offered.

About Us

We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.