Umpqua Bank Financial Pacific Leasing Customer Service Representative in Tacoma, Washington

Financial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. We are currently seeking a Full-Time Customer Service Representative. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal oriented environment.

Excellent benefits and retirement package.

Personal Attributes Required:

Strong work ethic, effective interpersonal skills including excellent verbal and written communication, team and goal oriented, professional attitude, work well under pressure, attention to detail, organized, flexible, honest.

Job Duties:

  • Responsible for communicating effectively and professionally while handling incoming calls and written communication from/to customers.

  • Troubleshoots, analyzes, and remedies internal and external customer issues in a timely and efficient manner and within established guidelines.

  • Effectively acts as a liaison between internal departments and outsourcing companies or brokers.

  • Uses knowledge of company systems such as Isaac and Artiva, and performs tasks accurately, to the benefit of the company and our customers.

  • Responsible for keeping management up to date on any significant situations which could cause harm to the company.

  • Develops and enhances positive and professional relationships with all customers, internal and external.

  • Calculates and communicates buyouts (early term, ending and vendor) to customer, broker or vendor.

  • Prepares payment and contract adjustments.

  • Performs all other duties as assigned by management.

Other Training, Skills and Experience Requirements:

High school graduate or equivalent preferred.


Work involves sitting, occasional walking, and lifting up to 10 pounds. Requires close visual acuity. Normal office environment. Limited travel.

No relocation offered.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.