Umpqua Bank Fraud Prevention Analyst in Tigard, Oregon

As a Fraud Prevention Analyst, you will research and analyze customer accounts, transactions, and reports for possible cases of fraud and to prevent future fraud. You will proactively identify possible fraudulent transactions and intervene to prevent transactions from occurring and may contact customers to confirm the validity of transactions.

Functions

  • Partner with various business lines throughout the Bank to monitor and proactively prevent fraud.

  • Monitor customer accounts, transactions, payment processes, and reports to proactively identify, minimize and prevent fraudulent transactions before occurrence.

  • Partner with Bank Protection and Investigations to ensure prompt investigation and response to identified fraud.

  • Routinely contact customers and other bank associates to confirm the legitimacy of high-risk payment transactions prior to occurrence.

  • Analyze current processes for opportunities for future fraud prevention and proactive monitoring.

  • Maintain the Enterprise Fraud Risk Assessment, and recommends changes to current processes, responsibilities, and procedures to more adequately mitigate possible fraud schemes.

  • Work with management to define reporting needs and implement dashboards and metrics to monitor and understand risk trends, issues, and opportunities related to fraud prevention strategy and goals.

  • Review system reports for high-risk accounts and internal fraud.

  • Compile ad-hoc reporting and completes analysis requests for management, including data collection.

  • Participate in implementation of new fraud prevention related computer systems, tools, and processes.

  • Track enterprise-wide fraud avoidance and possible fraud losses and recommends changes in policies and procedures according to trends.

  • Assist with development of fraud prevention training, based upon risk levels identified in the Fraud Risk Assessment.

  • Assist in the planning, creation, and maintenance of complex analyses requiring a broad understanding of Bank concepts, processes, and analytic techniques.

  • Identify opportunities for process improvements, including streamlining functions, resolving processing problems, and improving service quality.

  • Utilize appropriate metrics/analysis techniques to measure staff efficiency, determine system effectiveness, and identify fraud prevention process improvement and system enhancement opportunities.

  • Regularly contribute suggestions for greater fraud prevention efficiency and effectiveness.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.

  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

Qualifications

  • Bachelor's degree or equivalent prior experience or training in audit, store operations, backroom operations, financial and operational analysis, or accounting/bookkeeping.

  • 2 years of experience with a focus on store operations, compliance, analysis, and fraud prevention. Banking industry experience preferred.

  • Knowledge of commonly-used fraud prevention concepts, practices, and procedures and common fraud schemes, including account takeover fraud.

  • Demonstrated knowledge of bank computer systems or similar systems and Microsoft Office software.

  • Willingness to be a continual learner.

  • Ability to train and present to small and large audiences or has the interest in learning to train and present.

Physical Requirements and Working Conditions

Work involves:

  • Sitting

  • Occasional walking

  • Lifting up to 10 pounds.

  • Occasional travel may be required.

About Us

We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.